At Lacevely, we are committed to delivering your order as quickly and smoothly as possible. Please review the shipping policy below before placing your order.

1. Shipping Coverage

We offer shipping to the United States and select international destinations. Shipping availability may vary depending on the destination and carrier service.

2. Shipping Carriers

Lacevely works with trusted shipping carriers such as USPS, UPS, FedEx, DHL, and other local delivery partners depending on your shipping destination.

3. Processing Time

Processing time refers to the time we need to prepare your order before shipment.

• Most orders are processed within 1–3 business days.
• Orders are processed on business days only, excluding weekends and public holidays.
• During high-volume periods, promotions, holidays, or unforeseen events, processing may take longer than usual.

4. Shipping Time

Shipping time refers to the estimated transit time after your order has been dispatched.

• United States: estimated 7–10 business days
• International orders: estimated 7–15 business days

Please note that shipping times are estimates only and may be affected by weather, customs clearance, public holidays, peak seasons, or carrier delays.

5. Total Delivery Time

Total delivery time = processing time + shipping time.

The estimated delivery date is not guaranteed and is provided for reference only.

6. Shipping Fees

We offer free shipping on all orders.

If there are any exceptions for remote areas or special shipping circumstances, the applicable shipping charge will be clearly displayed at checkout before payment.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and tracking link.

Please allow a short period for tracking information to update after dispatch.

8. Customs Duties and Taxes

For international orders, customs duties, import taxes, or other local charges may apply depending on your country or region.

These fees are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered due to an incorrect, incomplete, or undeliverable address provided by the customer, Lacevely is not responsible for delays, failed delivery, or additional shipping charges.

10. Returned to Sender Packages

If a package is returned to sender due to an incorrect address, failed delivery, refusal of delivery, or failure to claim the package, we may contact you to arrange reshipment.

Additional shipping fees may apply for reshipment.

11. Lost Packages in Transit

If your package appears to be lost in transit, please contact us as soon as possible. We will work with the carrier to investigate the issue and assist with the next steps.

Claims for lost packages should be reported within a reasonable time after the estimated delivery date.

12. Delivered but Not Received

If the tracking status shows that your package has been delivered but you have not received it, please:

• check around your delivery location
• check with family members, neighbors, or building management
• contact the shipping carrier for further delivery details
• contact us for assistance

Lacevely will do its best to assist, but we are not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout.

13. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

• the outer packaging
• the shipping label
• the damaged item(s)

We will review the issue and assist you with an appropriate solution.

14. Delays Beyond Our Control

Lacevely is not responsible for shipping delays caused by events beyond our control, including but not limited to severe weather, customs inspections, public holidays, carrier disruptions, natural disasters, or other force majeure events.

15. Contact Us

If you have any questions about this Shipping Policy, please contact us at support@Lacevely.com.