At Lacevely, we want you to be satisfied with your purchase. Because wigs and hair products are personal-use items, all returns, exchanges, and refunds are subject to the policy below.

1. Return Window

You may request a return or exchange within 30 days of receiving your order.

Requests made after 30 days of delivery may not be accepted.

2. Eligible Reasons for Return or Exchange

We may accept a return, exchange, or refund if:

• you received the wrong item
• the item is damaged upon arrival
• the item has a manufacturing defect
• the item is materially different from the product you ordered

3. Return Eligibility Conditions

To be eligible for a return or exchange, the item must be:

• unused
• unworn
• unwashed
• unaltered
• in its original condition
• in the original packaging
• with all tags, lace, accessories, and included items still attached or included
• accompanied by proof of purchase

4. Non-Returnable Items

For hygiene and product safety reasons, we do not accept returns or exchanges for any wigs or hair products that have been:

• worn
• installed
• cut
• dyed, bleached, or colored
• washed
• styled or chemically treated
• brushed, combed, or altered
• used with glue, adhesive, gel, or spray

We also do not accept returns for:

• final sale items
• clearance items
• gift cards
• customized or personalized items

5. Change of Mind

We do not accept returns or exchanges for change-of-mind purchases.

Please review your order carefully before completing your purchase.

6. Return Request Process

To request a return or exchange, please contact us first at:

Email: support@lacevely.com

Please include:

• your order number
• the reason for the request
• clear photos or videos of the item
• any relevant details that help explain the issue

Please do not send any item back without prior approval from our customer service team.

7. Inspection and Approval

Once your request is received, we will review the information provided and determine whether your return or exchange is eligible.

If approved, we will provide instructions for the next steps.

All returned items will be inspected upon receipt. We reserve the right to refuse a return, exchange, or refund if the item does not meet the conditions set out in this policy.

8. Exchanges

We only offer exchanges for eligible items that are:

• defective
• damaged
• incorrect

If you wish to exchange for a different style, length, texture, density, or cap construction for personal preference reasons, we may not be able to approve the request.

9. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please note that it may take several business days for the refund to appear, depending on your bank or payment provider.

10. Partial Refunds

In some cases, only a partial refund may be granted, including where:

• the item is returned in a condition different from its original state
• parts of the original packaging are missing
• the item shows signs of handling beyond what is necessary to inspect it

11. Late or Missing Refunds

If you have not yet received your refund after approval, please:

• check your bank account again
• contact your credit card company or payment provider
• contact your bank, as processing times may vary

12. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us at:

Lacevely
Email:support@lacevely.com